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Support ServicesSupport Services

ISA’s ESS – Essential Support Services offer a menu of proactive support services that can be tailored to meet your individual needs. These services allow us to deliver a cybersecurity support program that will maintain your desired cybersecurity posture and will save you time and money.

L1, L2 Product Support

Our team is responsible for delivering Level 1 / Level 2 vendor authorized support for our customers. We have direct access to the vendor support teams for escalating incidents requiring vendor product engineering team attention. We also have access to the same trouble-shooting tools and knowledge database intelligence as our vendor support organizations.

You will benefit from:

  • 24X7X365 access
  • Rapid response and case resolution – in many cases the ISA team may have assisted with the implementation of the solution and can leverage that knowledge of your environment and setup
  • Single point of contact for all of your cybersecurity product issues
  • Access to vendors’ award-winning advanced technical support resources through an established escalation process

Platinum Support Programs

ISA offers enterprise support programs to provide ongoing support, tuning, maintenance and knowledge transfer. Our dedicated Technical Account Managers will deliver this annual support program by providing a highly customized service designed to meet the unique requirements of our customers.

  • Periodic system maintenance
  • Block of Time services
  • Incident Response
  • Education services


Contact ISA at 416-591-6711or email us